Returns & Refunds

Every Thrill Sneakers product is made to order especially for you. Because of this, we don’t accept returns or exchanges for change of mind, incorrect size selection or incorrect colour selection.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, misprinted or incorrect, please contact us at hello@thrillsneakers.com.au with your order number, a description of the issue and clear photos of the item.

Please don’t send anything back before contacting us. In many cases, a physical return won’t be required.

Where possible, please contact us within 14 days of receiving your order so we can process the claim promptly with our fulfilment partner.

Lost orders

If your order appears to have been lost in transit, please contact us at hello@thrillsneakers.com.au so we can investigate. Where possible, please contact us within 14 days of the estimated delivery date.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your order. If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply to resend the item.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Our goods come with consumer guarantees that cannot be excluded under Australian law.